Shipping Policy

Effective Date: [8-1-26]

At Frankie My Love, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been received and verified.

During holidays, promotions, or new collection launches, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may periodically offer free shipping promotions, which will be announced on our website.

Domestic Shipping

We currently ship throughout the United States.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (if available)

• Priority Shipping: 1–2 business days (if available)

Delivery estimates begin after your order has been processed.

International Shipping

We do not ship internationally at this time. U.S. Only.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Please verify your shipping address before placing your order.

Frankie My Love is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately at info@frankiemylove.com. While we will do our best to update the address before shipment, we cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Frankie My Love is not responsible for lost or stolen packages.

If your package is missing, we recommend:

• Checking with household members or neighbors.

• Contacting the shipping carrier directly.

• Filing a claim with the carrier if necessary.

We are happy to assist by providing shipment information when available.

Delayed Deliveries

Delivery dates are estimates provided by the shipping carrier and are not guaranteed.

Frankie My Love is not responsible for shipping delays caused by:

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• Customs processing

• Other events beyond our control

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged item and packaging

We will review your claim and work toward an appropriate resolution.

Multiple Shipments

To ensure faster delivery, your order may arrive in multiple shipments if items are shipped from different inventory locations. You will receive tracking information for each shipment.

Shipping Restrictions

Some products may have shipping restrictions based on destination or carrier requirements.

If we are unable to fulfill your order, you will be notified promptly and issued a refund if applicable.

Questions?

If you have any questions regarding your order or our shipping policy, please contact us:

Frankie My Love

Email: info@frankiemylove.com

Website: www.frankiemylove.com

Thank you for shopping with Frankie My Love. We appreciate your support and look forward to delivering beautiful pieces you'll love for years to come. 💕