Return Eligibility

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, items must be:

• Unworn and unused

• In their original condition

• Returned in the original packaging

• Free from damage, alterations, or signs of wear

Frankie My Love reserves the right to refuse returns that do not meet these requirements

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

• Earrings (unless received damaged or defective)

• Personalized or custom-made jewelry

• Gift cards

• Final Sale or Clearance items

• Items marked as non-refundable at the time of purchase

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once reviewed, we will gladly replace the item or issue a refund if appropriate.

How to Start a Return

To request a return, please contact our customer service team at:

Email: info@frankiemylove.com

Include:

• Your order number

• The item(s) you wish to return

• The reason for your return

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped.

• The item arrived damaged or defective.

• The return was due to our error.

We recommend using a trackable shipping service, as Frankie My Love is not responsible for lost or damaged return packages.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days.

Please note that your financial institution may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

• Defective items

• Damaged items

• Incorrect items received

If you need a different size or style, we recommend returning the eligible item (if applicable) and placing a new order.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not entered processing or shipped.

Once an order has been processed or shipped, it cannot be canceled.

Refused or Undeliverable Packages

If a package is refused or returned due to:

• An incorrect shipping address provided by the customer

• Failure to claim the package

• Refusal of delivery

Any refund issued will exclude the original shipping costs and any fees charged by the shipping carrier.

Sale Items

Items purchased during promotional sales or marked as Final Sale are not eligible for refunds or exchanges unless they arrive damaged or defective.